Job Description
Overview Function (Scope and Main Purpose of Job) Responsible and accountable for all aspects of alcoholic and non-alcoholic beverage sales. Ensure consistent quality of products. Prepares beverages with a sense of quality and flare to enhance the experience of the guest during their visit with Pittsburgh Live! Casino.
Responsibilities Core Service Standards CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
Fast: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.
Specific Responsibilities and Duties - Responsible for setting up bars.
- Responsible for handling all cash transactions.
- Responsible for all opening and closing inventories of all stock.
- Responsible to take orders from guest and return these orders accurately and in a timely manner.
- Keep area in a clean and orderly manner.
- Responsible to have knowledge of guests limitations and company policy and procedure regarding limitations.
- Other duties as assigned.
Qualifications Job Requirements (skills, knowledge, and abilities) - Ability to serve a HIGH VOLUME of customers.
- Ability to read write and understand basic instructions.
- Knowledge of all bar equipment, Easy Bar System, ABC laws and regulations and gaming laws.
- Able to handle situations that may arise due to intoxication.
- Ability to communicate with all departments and other team members.
- Knowledge of sanitation and health department regulations for safe handling of alcohol.
- Ability to perform assigned job duties in an interruptive environment under frequent time pressures.
- Knowledge of bar operation.
- Experience: At least 1 year of experience in beverage field.
- Must be able to obtain and maintain valid gaming licenses as determined by the Pennsylvania Gaming Control Board.
Educational Requirement - Education: A high school diploma or GED equivalent is required.
Physical Requirements - Ability to stand for long periods of times without sitting or leaning.
- Ability to handle multi-tasking heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to climb, bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels.
Working Conditions - 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
Live! Casino Pittsburgh
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